Webinar: How to Handle Water Quality Aesthetic Complaints in the Distribution System
Description: Resolving customer water quality complaints is an important aspect of water utility operations. To be successful, investigators must employ not only engineering and scientific understanding of their system and of baseline water quality but also considerable customer relations skills. These requirements can challenge even the most experienced utility representative. This presentation will discuss aesthetic issues that can lead to customer complaints, and how to correct them.
Learning Objectives:
1. Participants will learn how different aesthetic issues can affect water quality.
2. Participants will learn how to correlate customer complaints to specific aesthetic issues.
3. Participants will learn how to respond to various customer complaints related to aesthetic issues.
Presenter: J. Hunter Adams, M.S | Water Source & Purification Superintendent | City of Wichita Falls
Hunter is the Water Source & Purification Superintendent for the City of Wichita Falls, TX. He is currently pursuing a PhD in Energy & Environmental Engineering from Mälardalen University. He holds an MS and BS in Biology from MSU Texas and is a Double A licensed Water and Wastewater Operator by the TCEQ. He serves as the Standard Methods Part 6000 Coordinator – Individual Organic Compounds, an AWWA Trustee in the Water Quality Technology Division, and as a WateReuse Texas Board Trustee. He has given over 100 professional presentations and authored over 250 publications.
TCH: Pending in each New England Section State (MA, ME, NH, RI & VT) Updates will be posted upon approval.
- This program has been approved in Maine for 1 hour for Drinking Water Operators.
- This program has been approved in Massachusetts for 1 hour for Drinking Water Operators.
- This program has been approved in New Hampshire for 1 hour for Drinking Water Operators.
- This program has been approved in Vermont for 1 hour for Drinking Water Operators.
Tickets
$0.00 NE-AWWA Section Member
$10.00 Non-Section Member
